Frequently Asked Questions

Frequently asked questions

Questions, honestly answered.

If your question isn't here, use our contact form. A human reads every one (usually me — Adam, founder).

01

About the balm

What's actually in Cooper's Paw?

Shea butter, beeswax, fractionated coconut oil, calendula, chamomile, vitamin E, and the same peptide family veterinary dermatologists are starting to study for paw-pad regeneration. That's it. No essential oils. No petroleum. No zinc oxide. No fragrance. No preservatives we wouldn't put on our own skin.

Is it really safe if my dog licks it off?

Yes. The whole formulation was designed around the assumption that your dog will lick it — because they will. Every ingredient is either food-grade or recognized as safe at the concentrations we use for cosmetic-grade pet products. The "safe if licked" claim is printed on every pod.

That said: paw balm is a topical product, not a treat. Don't let your dog eat a whole pod. If they somehow manage to, they may have a soft stool day. Not toxic, just messy.

What does "the same peptide family used in skincare" actually mean?

The peptides in human skincare — particularly the family that includes GHK-Cu — are studied for their role in skin repair, collagen support, and wound healing. We use a formulation in the same family, adapted for the unique structure of a dog's paw pad (which is keratinized differently from human skin). The veterinary research on this is still emerging, which is why we say "based on the same family" rather than making clinical claims.

How long does one pod last?

About 4 weeks for the average medium-sized dog, applied once daily. Closer to 6 weeks if you only apply post-walk in summer, closer to 3 weeks if you're treating actively cracked pads with twice-daily application.

What size dog is it for?

Any size. We've tested it on dogs from 8 lb (a friend's Yorkshire terrier) to 110 lb (a Great Pyrenees who would otherwise wear off any balm in 30 seconds). Bigger dogs go through pods faster — adjust the refill cadence accordingly.

Can I use it on a puppy or senior dog?

Puppy: yes, from 12 weeks. Puppies under 12 weeks have skin and pads that are still developing — ask your vet if you want to start earlier.

Senior: especially good for seniors. Pad cracking, dryness, and arthritis-driven licking are common in older dogs and respond well to a consistent topical routine.

02

Safety + your dog's health

My dog has allergies. Is it safe?

Almost certainly yes — we specifically formulated without the common allergens (essential oils, fragrances, lanolin, soy). But every dog is an individual. If your dog has a documented severe allergy, do a 24-hour patch test: dab a small amount on one paw, wait a day, watch for redness or itching.

Will it stain my floors / couch / rug?

No. The formulation absorbs in about 90 seconds on a clean, dry pad — the whole point of the design. You'll only see staining if you apply too much, or apply to a wet/dirty paw. Apply less than you think, every time.

My dog has a paw infection. Will this fix it?

No. If your dog has visible infection (pus, swelling, strong odor, brown saliva staining that won't wash off), see a vet. Cooper's Paw is preventive and supportive — not a treatment for active infection. Apply once the vet has cleared the infection and you're in the maintenance phase.

What about pregnant or nursing dogs?

Safe based on the ingredient profile, but we recommend asking your vet before introducing any new topical product during pregnancy or nursing.

03

The $5 reservation

How does the $5 reservation work?

You pay $5 today, we lock in your launch price of $24.99. When we ship in September 2026, we email you the day before to confirm your address and charge the remaining $19.99. The $5 you paid today applies as credit. Total = $24.99. Full mechanics on the reserve page →

Can I get my $5 back?

Yes, anytime before we ship. Use our contact form, we refund in full, no friction. Once your kit ships, the $5 is part of your $24.99 purchase and the standard 30-day money-back policy applies.

What if you don't ship in September?

We email everyone with a deposit, give the new date, and offer a full refund to anyone who doesn't want to wait. This is FTC-required for pre-orders — we built the automation before we built the page.

Is this Kickstarter / crowdfunding?

No. We're not raising capital. The product is formulated, suppliers are sourced, photos are real product. The reservation is a production-sizing exercise plus a launch-price lock for the first batch of customers.

04

Shipping, returns, refills

Where do you ship?

US only at launch. Canada follows in launch month +1. UK / EU / AU on the roadmap based on demand. Use our contact form to be notified when we open your region.

How much is shipping?

Free in the continental US on Starter Kits and refill subscriptions. $7.99 flat for Alaska / Hawaii / Puerto Rico.

How does the refill subscription work?

$24.99/month for 3 pods, delivered every 4 weeks. Subscribe-and-save discount brings it to about $21.24/mo. Skip, pause, or cancel anytime from your account dashboard — no email-the-team-to-cancel friction.

What's the refund policy?

30 days from delivery, full money-back. Mail us the half-used pods, we refund what you paid — including the $5 reservation deposit. No restocking fee.

05

About Cooper's Paw

Who's Cooper?

Adam's dog. He's the reason this brand exists. Full story →

Where is it made?

The balm is formulated and filled in the US at a GMP-certified contract manufacturer. The food-grade silicone applicator is sourced from a Trade Assurance verified factory abroad.

Is Cooper's Paw a Kennel Capital brand?

Yes. Kennel Capital is the holding company. Cooper's Paw is the brand. We mention it in the footer because we believe in transparency about ownership.

Who's the vet on this?

We've worked with veterinary dermatologists at Pet Derm during formulation and are building out a panel of vet partners through launch. As specific names commit, we'll list them here. We'd rather list zero names than fake ones.

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